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SMS Terms & Conditions

Last updated: August 9, 2026

Program: Voxxium Alerts

Voxxium ("we", "us") operates the Voxxium Alerts SMS program for authenticated Voxxium customers (business owners and their designated team members). By opting in, you agree to these terms.

1. Types of messages

You may receive the following transactional/account-related SMS messages:

  • Escalation alerts — an immediate SMS when your AI voice employee flags a call as urgent.
  • Daily summary — a once-per-day recap of the prior day's calls, leads, and bookings.
  • Account notifications — occasional service messages tied directly to your account (e.g. failed payment, provisioning status).
  • One-time confirmation — sent immediately after you opt in.

We do not send promotional or marketing SMS through this program.

2. How to opt in

You opt in inside the authenticated Voxxium client portal at /portal/notifications by entering your mobile number and checking the consent box next to the required disclosure. A public preview of this screen is available at /sms-opt-in-preview. A confirmation SMS is sent immediately upon opt-in.

3. Message frequency

Message frequency varies based on your call volume and configured alerts. Typical accounts receive between 1 and 15 messages per day.

4. Cost

Message and data rates may apply. Voxxium does not charge for the SMS itself; your carrier's standard messaging rates apply.

5. How to opt out (STOP)

You may cancel at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any Voxxium SMS. You will receive one final confirmation message and no further SMS will be sent. You can also opt out from within the portal at /portal/notifications.

6. Help (HELP)

Reply HELP to any message for program info and support contact, or email hello@voxxium.com.

7. Supported carriers

We support all major U.S. carriers including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket Wireless, Virgin Mobile, and most regional/MVNO carriers. Carriers are not liable for delayed or undelivered messages.

8. Privacy

Your mobile number and consent record are used solely to deliver the messages described above. We do not share, sell, rent, or lease your phone number or SMS consent information to third parties for their marketing purposes. See our Privacy Policy for full details.

9. Contact

Voxxium — hello@voxxium.com